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FAQ

1. 你們的產品是正品嗎？ Are your products authentic?

是的，我們保證所有商品皆為 100% 原裝正品，由品牌方或正式授權供應商提供。
Yes. All products we sell are 100% genuine, sourced directly from brands or authorized distributors.

2. 保健品多久見效果？ How long does it take to see results?

每人身體狀況不同，一般建議持續使用 4–12 週。
Results vary by individual, but most users see improvements within 4–12 weeks of consistent use.

3. 可以同時服用多款保健品嗎？ Can I take multiple supplements together?

大部分配方可同時服用，但如你有長期病或正在服藥，建議先諮詢醫生。
Most supplements can be taken together, but if you have medical conditions or are on medication, please consult your doctor first.

4. 懷孕或哺乳期可以服用保健品嗎？ Can I take supplements while pregnant or breastfeeding?

如你正懷孕／哺乳，請先向醫護人員咨詢後再使用。
If you are pregnant or breastfeeding, please consult your healthcare professional before use.

5. 護膚品適合敏感肌嗎？ Are your skincare products suitable for sensitive skin?

大部分配方溫和，但敏感肌建議先做 局部測試（Patch Test）。
Most formulas are gentle, but we recommend a patch test for sensitive skin.

【B】訂單 & 物流 FAQ（所有網站共用）

7. 幾時會出貨？ When will my order be shipped?

我們通常會於 1–2 個工作天內寄出訂單（不包括公眾假期）。
Orders are usually shipped within 1–2 business days (excluding holidays).

8. 需要幾耐送到？ How long does shipping take?

香港本地：約 1–3 天
國際寄送：由 5–14 天（因地區而異）
Hong Kong: approx. 1–3 days
International: 5–14 days depending on destination

9. 如何查詢物流？ How can I track my order?

出貨後你會收到 tracking number，可隨時查閱物流進度。
You will receive a tracking number after shipment to check delivery status.

10. 可以面交嗎？ Do you offer face-to-face pickup?

目前暫不提供面交服務。
Face-to-face pickup is not available at the moment.

【C】付款 Payment FAQ

11. 支援哪些付款方式？ What payment methods do you accept?

我們支援：
✔ 信用卡（Visa／Master／AMEX）
✔ PayMe
✔ FPS
✔ Apple Pay / Google Pay（如網店支援）

We accept:
✔ Credit Cards (Visa/Master/AMEX)
✔ PayMe
✔ FPS
✔ Apple Pay / Google Pay

12. 付款後可以更改訂單嗎？ Can I change my order after payment?

如訂單未出貨，我們可協助更改；如已寄出則無法修改。
If the order has not shipped, changes can be made. Once shipped, it cannot be modified.

【D】退換政策 FAQ（Returns & Exchange）

13. 可以退貨嗎？ Do you accept returns?

為保障衛生安全，保健品及護膚品均不接受退換。
Due to hygiene reasons, supplements and skincare items are non-returnable.

14. 商品有破損怎麼辦？ What if my item arrives damaged?

如收到破損／缺件，請於 48 小時內聯絡我們，並提供開箱影片或照片，我們會儘快處理。
If damaged or missing items are received, please contact us within 48 hours with photos/videos.

【E】其他常見問題（Others）

15. 產品是否有現貨？ Are items in stock?

大部分商品有現貨，如缺貨會於產品頁顯示。
Most items are in stock. Out-of-stock products will be clearly marked.